FAQ’s
How do I register as a new Agent?
How do I book Tours and City Packages?
How do I book Daily Excursions?
How do I save my selections as a quotation only?
How can I see a reservation I made earlier?
How can I see a quotation I made earlier?
How do I convert a
quotation in to a live reservation?
How do I add more services to an existing reservation?
1. Log into the system
Type in the address to our website www.diesenhaus.com
in the appropriate field in your Internet explorer, and select On-Line Reservations:
Make it your Home page: Click
on the icon provided 
to make this page
into your Home page for future ease.
Choose Language: Use the list box provided
to select your preferred language.
Members: If you
have previously made bookings, or if you have been provided with an Agent
Number and Agent Password, fill these in the fields provided and click 
(check
‘Remember Password for future ease).
New Agents: If this is your first visit to our
website and you are not a registered Agent, click 
in order to
record your details with us.
2. Registering for the first time
If this is
your first visit to our website and you are not a registered Agent, click 
in order to
record your details with us:
Fill in your Agency
details in the relevant fields (those marked with a red asterisk * are
mandatory). Do not forget to
fill in your telephone number including Area dialing codes.
Once you have completed
the information, click 
- you are then
required to fill in some personal details.
Your
own name Your
personal email address Your
personal login name Your
personal telephone # Your
preferred language Check
here for Internet Access Click
here for the system to automatically grant you a personalized Password.
Once you have completed the information, click 
and your
application will be processed.
4. Planning a Trip
Once you have logged into
the system, you can now begin to search for services and make bookings ON-LINE!
§
NOTE the Special Offers
we have, displayed on the right hand side of the screen.
§
NOTE the Service Bar at
the top of the dialog that enables you to select different types of
service. The Yellow Arrow 
indicates
additional service types are available.
Click the arrow to view these options.
§
If you wish to make a
new Hotel booking, proceed with the details, or click the
icon of the Type of Service that you are interested in.
§
If you wish to review
details of any of your previous Reservations or Quotations,
click 
.
§
Click on any of the
Links offered: 
, for further information; Terms and Conditions for making
reservations on the site, on-line Manual (Acrobat pdf file) of our services, or
click Contact Us to send an email enquiry to our office.
1.
Select the Country
and/or Area (City) and Dates of Accommodation (Mandatory).
§ Click 
to enable 'fine
tuning' of your search for a specific Hotel name and/or Category and/or Room
Type.
2. Select the number of Rooms and Passengers (Mandatory). The maximum number of Passengers
sharing any one room is 3 (except when the hotel offers a Family Plan).
3. Once you have made your selections, click 
and the system
displays all Hotels that match your search parameters.
§ On this screen, you may view Hotel information and pictures by clicking on the Hotel Name or the Thumbnail photograph, and view full details of all prices by clicking on the Price displayed.
v A v Your original choice is displayed on the left of
the screen in a bobbing window.
Make changes in dates and click v Use the ‘Sort By’ Radio Button to change the Order in which the options are
displayed. v Click BACK
on your Internet browser to adjust the Room Combination and/or Area.
next to a Hotel
name means this Hotel is Recommended.
to adjust
them.
3. To
make a firm reservation, click 
on your chosen
service to proceed with the Booking Process.
4. To
create a Quotation,
or to select additional services, click 
on your chosen
service to proceed with collecting products into the ‘Shopping Cart’.
It is possible to book
Arrival and / or Departure transfers from / to the Airport, after completing
the reservation of Accommodation or other services. See Adding Further
Services.
From the default Hotel request screen, click on the 
folder at the
top; the filter options are displayed:
1.
Select the Pickup point
(Airport or City).
2.
Select the Pickup Area
(Country),
3.
If the Pickup point is
an Airport, choose the Pickup Station.
4.
Select the Dates of
Rental).
5.
Select the Driver Age.
§
Click 
to enable 'fine
tuning' of your search.
6.
Once you have made your
selections, click 
and the system
displays all Cars that match your search parameters.
§ On this screen, you may view Car information and pictures by clicking on the Car Group Name, and view full details of all prices by clicking on the Price displayed.
7. To
make a firm reservation, click 
on your chosen
service to proceed with the Booking Process.
8. To
create a Quotation,
or to select additional services, click 
on your chosen
service to proceed with collecting products into the ‘Shopping Cart’.
Click on the 
folder and the
filter options are displayed:
§
It is mandatory to
select DATES and DESTINATION (tours operate in a variety of different
languages).
§
Once you have made your
selections, click 
and the system
displays all TOURS AND CITY BREAKS that match your search parameters. Here you can see the choice of Tours
available to you, the days of the week they depart, and the nearest departure
date.
§
Click on the Tour Name to view full details of the Tour
Itinerary, including a map.
§
Select the Room
Combination required (top of the
page) and click 
on your chosen
tour to proceed; the system now displays the accommodation level options available
for the selected Tour, together with the Prices.
§ On this screen, you may view the Tour Itinerary by click on the Tour Name, you may view Hotel details by clicking on the Hotel name and you may view full details of all prices by clicking on the Price displayed.
§
Make your choice by clicking the mouse in the Sel.
column, next to the required tour (verify that the Radio button appears against
your selection), and then click 
at the foot of
the screen to proceed with the Booking Process.
Click on the 
folder and the
filter options are displayed:
§
It is mandatory to
select AREA, DATES and NUMBER OF ADULTS/CHILDREN. Additional filter options are available to enable 'fine
tuning' of your search.
§
Once you have made your
selections, click 
and the system
displays all the Daily Excursion Tours that match your search parameters.
§ On this screen, you may view Tour information and pictures by clicking on the Tour Name, and view full details of all prices by clicking on the Price displayed.
1. To
make a firm reservation, click 
on your chosen service
to proceed with the Booking Process.
2. To
create a Quotation,
or to select additional services, click 
on your chosen
service to proceed with collecting products into the ‘Shopping Cart’.
5. Finalizing the Booking Process
Having
selected the service required, you have clicked 
.
Sometimes a Service offers
OPTIONAL supplements and you MAY see a dialog like this:
Make
your selection and click 
:
In accordance with the Room
or Passenger Configuration chosen, the system displays the Passenger
information dialog, in which to enter the details of the Passengers on whose
behalf the booking is being made.
§
Fill in the Passenger
information and click 
.
§
Your Reservation is now
ready to be submitted, and full details are displayed for your confirmation:
IMPORTANT: Until you confirm this (click 
), your reservation has NOT yet been registered with us.
NOTE
2: Click 
to view Booking
Terms and
Conditions.
NOTE 3: Click 
to Confirm and
submit the
booking.
NOTE 4: Click 
to abort the
reservation.
NOTE 5: It is possible to print out the
Reservation details.
Click 
to do so. If you wish to produce a copy without
your Agency commission appearing, Click 
followed
by 
.
§
Once you have confirmed
your reservation, the system displays your reservation, together with its BOOKING
REFERENCE NUMBER. Make a note
of this, for any further correspondence or follow-up.
NOTE 1:
Click on 
above the
service details, in order to add services to this booking (for the same
passengers).
NOTE 2:
Click 
to add a further
free-format notation to the booking.
NOTE 3:
Click 
to view and / or
print an Itinerary of services reserved.
NOTE 4:
Click 
to view and / or
print the Booking Details page.
NOTE 5:
Click the Service Name to view full details such as address, telephone
numbers and photographs, where available.
NOTE 6:
Click 
to return to the
Introduction page, in order to begin a new, unrelated reservation.
NOTE 7:
Click 
to display a
list of all the Reservations or Quotations made with us by your office.
6. Making your selection into a saved Quotation
a.
Having selected the service
required, you have clicked 
.
b.
Sometimes a Service
offers OPTIONAL supplements and you MAY see a dialog like this:
Make your
selection and click 
. The Quotation screen is displayed, with details of your
selection:
c. From here it is possible to either add additional services to the quotation, to Save the Quotation or to convert this into a live reservation:
(i) If you wish to select and/or compare additional
services, click on the service type and repeat the selection process. You will notice that any additional
service automatically offers only the 
option.
Each service selected will be appended to the Shopping Cart accordingly.
(ii) If you wish to save the Quotation, click 
.
§ You are asked to provide one Passenger Name as Reference for the Quotation:
§
Click 
and the
Quotation is saved in our database with a unique reference number:
(iii) If you wish to convert this into a live reservation,
click 
and follow the Booking
Process.
Locate Previous Reservations
At any time, you may view a list of all the bookings
you have made with our Company, whether they were made over the Internet, or
directly with our office:
To view a list of any reservations:
1.
Access the Internet and Login with your special Code and
Password.
2.
Click 
and the list of
reservations (numbered files that have the status “Open” and are active in our
database) is displayed:
a.
If there are a great
number of reservations, it is possible to filter the information displayed by using
the options displayed at the foot of the screen.
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Once selections have been made here, click 
in order to
apply these selections to the list.
b.
Once you have located
the required reservation, click on the Reference
Number or Name to view full
details of the booking, with the all service details and their status, and/or
append additional services.
c.
From here you can:
·
View current status of
services
·
Add more services to
the Booking.
·
Cancel a booking
·
Return to the previous
list of Bookings
·
Create a new Booking
§ Locate Previous Quotations
You may view a list of all the quotations you have
received (that have not been converted to actual reservations). You may have ‘saved’ a variety of
services using the ‘Shopping Cart’, or you may have contacted our office
directly for a quotation – all these are visible on our website:
To view a list of any quotations:
1.
Access the Internet and Login with your special Code and
Password.
2.
Click 
and the list of
reservations (numbered files that have the status “Open” and are active in our
database) is displayed. Change the
Status to “Quote” and click 
:
a.
If there are a great
number of quotations, it is possible to filter the information displayed by
using the additional options displayed at the foot of the screen.
|
Once selections have been made here, click 
again in order
to apply these selections to the list.
b.
Once you have located
the required quotation, click on the Reference
Number or Name to view full
details and/or change it into a live reservation…
§ Converting a Quotation into a live Reservation
a) Locate the Quotation concerned.
b) Click on the Reference Number or Name to view the all service details:
c)
Click 
and proceed with
the Booking Process.
§ Adding further services to existing Reservations
At
any time, you may add supplementary services to an existing reservation.
To do so:
a.
Locate the Previous Reservation.
b.
Click 
and make your
choice from the service menu:
c.
Repeat the Booking Process.
Transfers:
If you wish to add an
Arrival or Departure transfer to the booking, click on 
; the filter
options are displayed:
ý Click 
in order to
search for a One-Way transfer (all our transfers are One-Way).
ý Once you have made your selections of date and your
transfer AREA, click 
and the system
displays all Transfers that match your search parameters.
§ On this screen, you may view Transfer information and pictures by clicking on the Transfer Name, and view full details of all prices by clicking on the Price displayed.
§
Make your selection by
clicking 
against the
appropriate transfer;
In the fields provided, fill
in the exact location of the pick up and the drop off (Hotel name, or Flight
number if the transfer is to or from the Airport) and the requested Transfer
time (NOT the flight time) and click 
.
§ Changes and Cancellations
Presently, if
you wish to make an amendment to a reservation, you should contact our office
by fax or email with the Booking Reference number, and the changes required.
To Cancel a Booking:
a) Please read the Terms & Conditions carefully to
review the Cancellation policy.
b) Access the list of Previous
Reservations, and locate the Booking.
c) Click on the Reservation
Number or Name to view the
all service details.
d)
Click Actions on the far right hand side of the
service, and a menu offers two options:
Details (access to the Booking Details screen), and Cancel
Reservation.
e)
Select the Cancel
Reservation option and the Booking is cancelled; a warning message is
displayed:
f)
If the Reservation
contains several services, each must be cancelled separately.
§ In case of emergency ….
If at any time during the booking process, you
encounter error messages, or any other problem that prevents the successful
completion of your reservation – please do not hesitate to contact us:
Internet_enquiries@Diesenhaus.com
We look forward to your custom !